If you wish to exchange an item, we can help you there, too. Give us a head’s up by requesting an exchange by mail or over the phone. The best address and phone number are in the next section along with a few more helpful details.
We process exchanges as two separate transactions. You will be billed for the new item upon receipt of your request for an exchange. Once we receive and accept your returned item, we will credit your original form of payment for the return. It’s a lot faster and easier that way, we’ve learned.
We will always ship your exchanged item with free ground shipping. Allow approximately 1-3 weeks from the time you request your exchange to receive your exchange order. On exchanges, we also offer reduced shipping rates on Next-Day and Two-Day shipping.
